Quality Air has the best trained technicians in the Asheville area, period. Our confidence comes from the training that every department receives on a weekly basis. This ensures that when the technician arrives to your home, he is prepared to do his job right, the first time. We are so confident of our technicians’ abilities; we’re willing to guarantee a job well done.
Our specially designed service trucks hold more repair parts; in fact, 75% more than the average service company. This means our technicians can fix 93% of every system during the first visit. Most competitors don’t stock parts and then charge your wallet to get them! At Quality Air, we value your time and money.
Quality Air sells the top heating and cooling systems. Our systems have the best warranties for the best deal you can find anywhere. We invite you to shop the competition. We guarantee you won’t find a better value.
At Quality Air, we completely diagnose your system and then quote you a price (in writing) for all needed repairs. Once we begin the repair, the price will never change – even if it takes longer than expected. We do what we say we will do, for the price we said it would be. When the work is finished, you already know the price.
Our employees respect your home. We wear shoe covers anytime we enter your home. For work that’s required inside your home, we will cover your carpet and floors with a plastic floor protector. After the work is finished, we will leave the work area as clean or cleaner than it was when we arrived.
We always answer your phone calls with a live person. Our customer service team is the best! When you call, we will answer all of your questions and then set up an appointment for you. You can even call after normal business hours and we forward your calls to a live person. At Quality Air, we want your business.
Why wait all day to be disappointed? At Quality Air, our dispatch department is equipped with the latest computerized system available. This system tells us exactly where our Super Service Trucks are located in your service area. This allows us to give you a precise appointment window when we will service your home. It is our mission to show up on time, every time.
Our technicians can access information about your system, such as part numbers, history of repairs and warranties. Because our systems are linked to the corporate office, we always have a record of estimates and details of the work performed.
At Quality Air, our number one goal is customer satisfaction. We know that you and your time matter, and the way that we work shows it. We are dedicated to providing prompt, efficient service that resolves the issue at hand. When you’re happy, so are we.
When we first opened our doors for business back in 1990, we were one man, his truck, and his ladder. Fortunately, we have grown a bit since then. However, we hold fast to the same values and ethics that have allowed us to find success as a business. As a small business, we will be there for you when you need us. Our goal is to always provide quick, quality service that leaves our customers satisfied with everything we do.